We endeavour to get your purchase to you within 14 days.
Providing we have your item finished and in stock we will do all we can to process your order on the day of purchase so in most cases this means you should get delivery within 3-4 days.
We use Royal Mail first class recorded delivery so you will have to sign for your parcel, please send us an email via the 'Ask us a question' button above if you would like it posted any other way.
£6 for all UK deliveries
£12 for the rest of the world (please allow 2 weeks for delivery)
Please make sure you try knickers on over your own lingerie.
We will accept return of goods for a full refund/credit note within 28 days from the date received, providing they are in their original condition.Items will not be refunded if any sales tag has been removed.
Once the refund has been agreed it will be issued immediately by ruby+diva.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the item/s to us.
When returning items you are recommended to obtain proof of posting as we will not be responsible for returned items lost in transit.
Please see the ruby+diva Customer Services Standards and Returns Policy here.