The chic, unique wedding boutique: a one-stop shop for creating bespoke weddings for brides and grooms around the world.
Privacy Policy
We are committed to safeguarding the privacy of our website visitors and this policy sets out how we will treat your personal information.
Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
1. What information do we collect?
We may collect, store and use the following kinds of personal information:
1.1 information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation;
1.2 information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
1.3 information that you provide to us for the purpose of registering with us;
1.4 information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
1.5 any other information that you choose to send to us.
For the avoidance of doubt, all payment transactions on our website are made through PayPal and we do not store any of your financial or credit card information.
2. How we protect and store personal information
2.1 Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.
2.2 We store and process your personal information on our computers and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable UK regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only for those employees who require it to fulfill their job responsibilities.
3. Using your personal information
3.1 Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
3.2 We may use your personal information to:
3.2.1 administer the website;
3.2.2 improve your browsing experience by personalising the website;
3.2.3 enable your use of the services available on the website;
3.2.4 send to you goods purchased via the website, and supply to you services purchased via the website;
3.2.5 send statements and invoices to you, and collect payments from you;
3.2.6 send you general commercial communications;
3.2.7 send you email notifications, which you have specifically requested;
3.2.8 send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
3.2.9 provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
3.2.10 deal with enquiries and complaints made by or about you relating to the website.
3.3 Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
3.4 We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
4. How we share personal information with our Members
4.1 To process your payments, we may share some of your personal information with the person or company that you are paying including your name, shipping address and confirmed credit card billing address to help complete your transaction.
4.2 The Member is not allowed to use this information to market their services to you unless you have agreed to it. If an attempt to pay the Member fails, or is later invalidated, we may also provide the Member with details of the unsuccessful payment.
4.3 All of our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy here. As set out in PayPal’s privacy policy, PayPal will not disclose your credit card number or bank account number to anyone you have paid or who has paid you through our websitePayPal or with the third parties that offer or use the PayPal Services, except with your express permission or if we are required to do so to comply with a credit card rules, subpoena or other legal process.
4.4 We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.
5. Cookies
5.1 .A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
5.2 We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; we may use the persistent cookies to: enable our website to recognise you when you visit.
5.3 Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
5.4 Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
6. Disclosures
6.1 We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
6.2 In addition, we may disclose your personal information:
6.2.1 to the extent that we are required to do so by law;
6.2.1 in connection with any legal proceedings or prospective legal proceedings;
6.2.2 in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
6.2.3 to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and]
6.2.4 to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
6.3 Except as provided in this privacy policy, we will not provide your information to third parties.
7. International data transfers
7.1 Personal information that you submit for publication on the website will be published on the Internet and may be available, via the Internet, around the world. We cannot prevent the use or misuse of such information by others.
7.2 You expressly agree to such transfers of personal information.
8. Security of your personal information
8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
8.2 We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted.
8.3 Of course, data transmission over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.
8.3 You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
9. Policy amendments
9.1 We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
9.2 We may also notify you of changes to our privacy policy by email.
10. Your rights
10.1 You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
10.2 We may withhold such personal information to the extent permitted by law.
10.3 You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
11. Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
12. Updating information
Please let us know if the personal information, which we hold, about you needs to be corrected or updated.
13. Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to hello@rubyanddiva.com or by post to Ruby & Diva Ltd, 172 Valley Road, Streatham, London, SW16 2XR.
14. Data controller
The data controller responsible in respect of the information collected on this website is Ruby & Diva Limited, Company Number: 07758689.
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